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911 Consulting Services - Everything We Can Do for You...


Needs Assessment and Strategic Planning

MCM Consulting Group, Inc. performs a thorough analysis of your staff, facility, technology, equipment, policies and procedures, and standard operating guidelines in order to determine what needs to be updated and improved.

Then we develop a long-term strategic plan to make all necessary changes within your time constraints and budget.

Contract Negotiations

MCM Consulting Group, Inc. helps identify needs and expectations, manage vendor relationships, and set defined timelines while protecting the financial and strategic interests of our clients.

Public Safety Answering Point (PSAP) and Standard Operating Guidelines (SOG) Creation and Modification

Our team has experience in reviewing, modifying, and creating 911 center standard operating guidelines as well as policies and procedures that are user friendly and enforceable, which allow for peak efficiency.

RFI, RFP, RFQ and IFB Services

MCM Consulting Group, Inc. provides counsel in writing, advertising, reviewing, and awarding Requests for Information (RFI), Requests for Qualifications (RFQ), and Requests for Proposals (RFP) and Invitation for Bids (IFB) while managing vendor and client performance to meet contractual commitments.

FCC (Federal Communications Commission) Frequency Planning and Licensing Assistance

The MCM team assists clients in creating frequency plans for current and future public safety radio systems as well as provide assistance with renewing and obtaining FCC licensing for microwave and radio systems. We offer a full range of services including:

  • New licenses and license modifications
  • Frequency searches
  • Interoperability frequencies
  • FRN registrations
  • New passwords/password changes

Microwave and Propagation Studies

MCM Consulting Group, Inc. has the resources to perform microwave path profiles and radio frequency (RF) propagation studies to independently verify whether your current system is delivering the coverage and capacity it was designed for.

We can also perform microwave path profiles and RF propagation studies to ensure a vendor’s design will perform as proposed.

Project Management

Each project is assigned a project management profession (PMP) who leads a team of employees who make sure your project is completed on time and on budget.

We lead project meetings, manage vendor relationships, and guide your 911 center through all phases of the project.

Regionalization of Services, Technology and Consolidation Services

MCM Consulting Group, Inc. provides plans that review and analyze current and future technology, communication systems and staffing in order to explore the feasibility of regional shared service agreements and consolidation through comprehensive reports including:

  • Future cost estimates
  • Planning and operational needs
  • Staffing
  • Local, statewide and national trends
  • Cost/benefit analysis of alternatives
  • Governance requirements

Next Generation Radio System Implementation

We design and manage the process of implementing state of the art radio system technology in your PSAP, providing proper research, planning, and project management to produce desired results.

Next Generation PSAP Technology

Our MCM team serves as your NG911 technology experts. Through current equipment analysis, vendor management, acquisition, implementation and training, MCM is dedicated to bringing cutting edge technology to your PSAP, including but not limited to:

  • Computer aided dispatch solutions
  • Public safety radio systems
  • Call handling equipment systems
  • Records management solutions
  • Logging Recorder Solutions

Quality Assurance

MCM Consulting Group, Inc. will conduct an assessment of your current quality assurance program.

From the assessment results, MCM will make recommendations for revising the program and updating policies, procedures and checklists.


MCM Consulting Group, Inc. provides your center with worthwhile training programs so that you can effectively train employees.

We offer assistance in creating new hire and continuing education training manuals.

Employee Evaluation Programs

We work with staff throughout your organization to make sure jobs are done in the most effective manner. Our employee evaluation programs allow for accurate employee evaluation, improvement, and overall growth for your 911 center.

Event Planning

MCM Consulting Group, Inc. frequently provides project management and planning services for 911 events and conferences.

Our team provides a full range of event planning services from facilitating planning meetings to creating promotional materials to managing logistics with hotel managers, speakers, and sponsors.

MCM remains by your side as your event planning experts from kickoff meeting through onsite coordination at the event.

Contact Us About Your Next Project