The 911 industry is rapidly changing, and modern technology is an integral component in 911 telecommunications.
As public safety answering points (PSAPs) and radio communication technology advance, so does the potential for more effective first responding.
Our team of experts frequently work with top 911 agencies and vendors to keep up with changes and bring valuable information back to local entities.
We cater to your unique organizational needs through professional consulting and project management, allowing you to swiftly make the shift into Next Generation 911 (NG911).
Saving a life might happen in the blink of an eye, but effective telecommunications comes with a plan.
A well-oiled facility requires good technology, a great team, and complete preparation; and we help you get there.
Clients trust us to complete thorough needs assessments of PSAP radio systems, equipment, facilities, policies, and procedures to determine exact needs.
We then apply our NG911 expertise, understanding of national emergency response, and years of experience to create a strategic plan that meets your needs, budget, and expectations.
Your goal is to save lives, and ours is to provide you with the best tools to do so.
We bring everything you need to know to the table and implement the tools and strategies that improve your performance for long-term success.
Whether we are developing a state of the art ESInet for your center, consolidating into regional PSAPs, or designing a new PSAP or radio system, our team of project management professionals guide you through the schedule, engineering, and management of your project in a thorough, cost effective, and timely manner.
While the shift into NG911 can be difficult, MCM is here to help every step of the way.
We make sure that all of your new technology is being effectively utilized, your staff is properly trained to use it, and all policy and procedures are soundly in place.
MCM creates customized exercises to test your staff, equipment and polices and procedures.
MCM maintains our relationship with our clients even after project completion to ensure the future safety of your community.
With frequent follow-ups and hands on assistance when needed, MCM boasts experience in giving clients long-term, effective results for their entire organization.
Radio System Needs Assessment and Strategic Plan
MCM Consulting Group, Inc. is currently conducting a public safety radio system needs assessment and strategic plan for Sandoval County, New Mexico.
The needs assessment includes a thorough inventory of all current radio and microwave communication equipment at the public safety answering point and each tower site.
MCM completed an assessment for each tower site identifying tower details, antennas, radio frequencies and other site equipment like shelters, generators, grounding, etc. Interviews were completed with county 911 administration and staff, public safety officials from fire, EMA, EMS, and law enforcement. The interviews were designed to identify strengths and areas for improvement with the current radio system.
MCM also reviewed all related vendor contracts, identifying support and maintenance requirements which identified both shortcomings that required changes to the contracts, as well as significant savings for Sandoval County. MCM reviewed existing radio coverage models and using industry-specific propagation modeling software, developed a plan to increase radio coverage in areas of Sandoval County with minimal or no radio coverage. All information from the needs assessment will then be used to develop a strategic plan to improve and enhance the current hybrid VHF/800MHzradio system for Sandoval County.
The strategic plan will identify immediate needs for remediation and other recommended changes and upgrades and developed according to priority. These recommendations are classified as short-term, medium-term, and long-term.
The project is scheduled to be complete June 30, 2026.
Needs Assessment and Strategic Plan
MCM Consulting Group, Inc. (MCM) is currently performing a comprehensive assessment and evaluation of the New Mexico State Police dispatch center operations and technology infrastructure. Our team conducted in-depth, in-person interviews with the dispatch center administrator and key operational staff to fully understand current workflows, daily challenges, staffing models, performance metrics, and long-term objectives. This operational review included a focused discussion on mutual aid needs and coordination with surrounding agencies. A detailed review and update to existing policies, procedures, and standard operating guidelines was performed. MCM also performed a compensation and staffing study.
As part of the technical review, MCM conducted a thorough inventory and documentation of the existing technology environment within the dispatch centers including capturing the make, model, age, and current installation condition of all critical systems, including the computer aided dispatch (CAD) system, logging recorder, call handling equipment (CHE), paging systems, and any associated radio equipment. MCM performed a high-level cyber security audit of existing equipment, networks and systems. MCM examined system grounding practices against Motorola R56 recommended methods, reviewed radio equipment installations where applicable, and collected complete FCC licensing information along with detailed tower site location data. Particular attention was given to system integration points, configuration settings, and any visible maintenance or reliability issues that could impact 911 operations or mutual aid interoperability.
In addition to the on-site inventory and documentation, MCM performed an in-depth desk analysis of the overall radio system architecture. Using professional-grade RF propagation software, our team will develop accurate models of the expected radio frequency (RF) coverage across your jurisdiction. These coverage models identified current strengths, potential coverage gaps, dead spots, and areas that may require future optimization or enhancement, with specific consideration given to coverage along jurisdictional boundaries where mutual aid operations commonly occur. This data-driven approach provided New Mexico State Police with objectives, actionable insights necessary for informed decision-making and strategic planning. The project is scheduled to be complete June 30, 2026.
Operational Review, Policies, Procedures and Standard Operating Guidelines
MCM Consulting Group, Inc. (MCM) conducted a comprehensive review of 911 operations, policy, procedures, and standard operating guidelines with a goal to provide a comprehensive analysis of Marion County’s 911 program and provide recommendations for improvement while implementing best practices.
The scope of work included:
To ensure employee satisfaction, MCM interviewed the following personnel identified by Marion County:
MCM produced a final document that offered a professional opinion of the current program, utilized by all employees of Marion County 911, with recommendations to improve current operations. The final document included recommended best practices and revised standard operating guidelines, policies, procedures, and checklists.
Needs Assessment and Strategic Plan for a new Public Safety Answering Point
MCM in coordination with the selected Trumbull County architect completed the following:
Assisted the county’s selected architect.
MCM completed a facility needs assessment and operational assessment of the current Trumbull County 911 Dispatch Center:
MCM is currently working in or previously completed projects in Florida, Illinois, Iowa, Kentucky, Maryland, Michigan, New Jersey, New Mexico, Ohio, Pennsylvania, Republic of Iceland, South Carolina, Virginia and West Virgina.
